Do you ship to Canada or International?
Currently we now ship internationally! For all customers outside of the United States or Canada use the Blue international checkout button to proceed with completing your order though our third-party vendor Global Shopex.
All orders shipping within the United States and Canada should continue using the Red Checkout button for accurate shipping costs.
**Please be aware international packages may take up to 60 days to clear customs due to the ongoing Covid-19 pandemic.**
Do you cover customs charges?
CANADA Your local government determines duty and customs charges. Canadian and International customers are responsible to pay for all applicable fees. When placing an order, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duty and customs are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information. **If package is refused due to incomplete payment of duty and custom charges, your order is not eligible for a refund**
ALL OTHER COUNTRIES Your customs charges will be covered at checkout through our third-party vendor Global Shopex. Note: Promotional Discounts do not apply when shipping through Global Shopex.
What shipping options do I have?
For Domestic orders we offer USPS Priority or Curbside Pickup at TD Ballpark.
For Canadian orders we only offer Canadian Post Ground.
How do I calculate my shipping and handling costs?
In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping.
Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization.
We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.
Credit Card Issues
In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST.
How long does it take to process orders?
Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.
Tracking your order
You will receive a tracking # for your order in your shipping confirmation email.
Please review the following information regarding when you can expect your order.
- USPS Priority: After your order is shipped out, you should receive your order within 2-14 business days.
- Canada Post Ground: After your order is shipped out, you should receive your order within 5-65 days. *Date range subject to change based on custom processing. Please be aware international packages may take up to 60 days to clear customs due to the ongoing Covid-19 pandemic.
- Curbside Pickup: After your order is processed, we will contact you to schedule a time to pickup your order.
Please be advised that certain mail carriers do not include weekends or holidays as ship dates.