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SHIPPING TO CANADA? Review our Shipping Policy!

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    Exchanges with receipt only w/in 30 days. Clearance items are final sale. No Cash Back or Credit Back on Cards. All items must have price tags attached, be in new, unworn condition and in the correct packaging. If you are exchanging an item you will need to include an additional $7.00 for shipping. If incorrect merchandise has been shipped, the Dunedin Blue Jays will ship out the correct merchandise. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Dunedin Blue Jays Official Store will only refund shipping if your return was a result of our error.

    Send Exchanges to:
    Dunedin Blue Jays Official Store
    TD Ballpark
    373 Douglas Avenue #A
    Dunedin, FL 34698

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up with instructions on how to ship back your item(s). Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up with instructions on how to ship back your item(s). Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.